Simply Tapestries - Great Tapestries at Great Prices
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Simply Tapestries' Information Page

If you need help navigating our web site, or have questions regarding ordering, delivery, etc., please refer to this Info section first. If your question is not answered here, please email us at service@simplytapestries.com. We will respond to your email as quickly as possible, usually within the same day

Customer Service Representatives are available to answer your questions & place your order
Monday to Friday 9:30 a.m. to 4:30 p.m. Eastern Time
Call Toll Free: (866) 819-4218
Other times, leave us a message and your call will be returned as soon as possible.

Currency

All of our prices are in U.S. dollars.

Shipping Policy and Rates - U.S. and Puerto Rico    Tapestries to U.S. and Puerto Rico

We accept orders from, and ship to, all 50 U.S. states and Puerto Rico. Your order will be shipped via UPS or Fedex from one of our U.S. warehouses within one to two business days. We DO NOT ship to P.O. Boxes or A.P.O. Boxes. Shipping rates are as follows:

- Ground shipping to anywhere in the continental U.S. - FREE
- Ground shipping to Hawaii, Alaska & Puerto Rico - Standard Ground rates apply and are displayed during checkout.
- 2nd Day Air - Standard 2nd Day Air rates apply and are displayed during checkout.

Shipping Policy and Rates - Canada    Tapestries to Canada

We happily accept orders from Canada. Your order will be shipped via "UPS Standard to Canada" from one of our U.S. warehouses within one to two business days. Shipping rates apply and are displayed during checkout. Canadian shipments will be subject to standard duties and taxes. These customs charges are determined at the border and are the responsibility of the receiving party. We DO NOT ship to P.O. Boxes or A.P.O. Boxes
(More information below in the FAQ).

Shipping Policy and Rates - International    Tapestries shipped Internationally

We ship to over 200 locations via our shipping partner Bongo International. All packages are fully insured and Bongo will include duties and taxes at checkout for most locations. For more information, please refer to our
International Shipping page


Sales Tax

We are required to charge sales tax on all orders shipped to addresses in New Jersey. No tax will be charged on orders shipped outside the state of New Jersey.


Return Policy

Our tapestry wall hangings are top quality name brand merchandise, but we understand that sometimes you just aren't happy with something you purchase. You can return any item for any reason for a full refund within 30 days of receipt.
  • You must first email us at: service@simplytapestries.com within 30 days of receipt of the tapestry for return authorization.
  • Returns received without prior notice are subject to a restocking fee of 10%.
  • Shipping charges for the return are the responsibility of the customer.
  • Returns must be received within 10 business days of the date you informed us of your intent to return the item.
  • Deliveries that are refused by the customer are considered returned by the customer. Shipping costs for refused shipments are the responsibility of the customer and will be deducted from the customer's refund. A 10% restocking fee will also be assessed on all refused shipments.
  • Returns must be in new condition, with ALL original materials and packing. Returns without all the original packaging are subject to a 10% restocking fee.
    Please note that returns that come back damaged or missing the weighted rods in the bottom WILL NOT be refunded.
    Please be careful to pack all items safely in the original packing.
  • Returns received without authorization beyond the 30 day window will not be refunded.
  • Customers returning a tapestry without the rod will have the cost of the rod set - $34.99 - deducted from the refund amount. Free rod sets must be returned with the tapestry.
  • Expedited shipping charges are non-refundable.
  • Returns determined to be in unsalable (not new) condition can be shipped back to you for a fee of $15.00 shipping and handling.
  • Custom made products can not be returned. Refunds for un-redeemed custom items must be requested within 30 days of purchase.
  • Gift Certificates are not refundable.
  • Please allow 20 business days after the receipt of your return for your refund to be processed and issued.

Cancellations

If you wish to cancel your order, please call or email us as soon as possible. Every effort will be made to accommodate the cancellation, providing your order has not been shipped or been processed/packaged for shipment. Please be aware that orders can sometimes ship very quickly, even quicker than the stated times on our site. In the event that your item has already shipped, you can either refuse the shipment when it arrives, or contact us for return instructions. Please note that the cost of shipping back of an item is the responsibility of the customer (see return policy above.)

Backorders

We want you to receive your tapestry as quickly as possible and we do our very best to keep an adequate on-going supply of inventory. However, many factors affect inventory levels which may unexpectedly cause a backorder situation. Here is how Simply Tapestries handles backorders:
  • If a wall tapestry you’ve ordered is on backorder, we’ll send you an email to let you know the estimated arrival date. You can choose to wait for the item or cancel it.
  • Backorders remain active for 60 days. If the tapestry you ordered is on backorder for greater than 60 days, your order will be cancelled. Please check back with us at a later date to reorder the item.
  • Simply Tapestries does NOT charge your credit card unless your tapestry ships. If you used PayPal, your PayPal account was charged at the time you placed the order.
  • Once your wall tapestry comes back into stock, it will ship automatically.
  • If you have any questions regarding our backorder policy, or an existing order, please call our toll free number or email us at service@simplytapestries.com.
Tapestry Dimensions

Tapestry wall hangings are a woven product. Due to slight variations in weaving from one shipment to another, tapestries may normally vary in size +/- 5%

FAQ (Frequently Asked Questions)

How can you offer such low prices?

At SimplyTapestries.com, you take advantage of our direct relationship with the manufacturers of these tapestries. We bring you their best products via the internet, and we ship those products directly to your door. This completely eliminates the retail store, and all those costly retail "overhead" markups are gone forever!

How "up to date" are your products?

The tapestry wall hangings we sell are always the latest designs. We update our site with the latest products as they become available from the manufacturer. Simply Tapestries strives to offer a very focused selection of the most attractive and most popular pieces. Who has time to look at 1500 tapestries?

I saw the same tapestry on another site. Is it the same?

If the dimensions are the same - yes. Artists will license their work to a single tapestry manufacturer. If you've seen the same tapestry wall hanging on another site, it will be from the same manufacturer we use. We don't mind disclosing this because we believe our pricing is the best on the web. Why pay more for a tapestry when you can buy the same piece cheaper at Simply Tapestries?

When should I expect delivery?

Virtually all our products leave the warehouse no later than the second business day after you order; many times it's faster than that. During heavy shopping seasons, it may take up to three days to leave the warehouse. After departure, standard Ground shipping times apply, which, depending on your location and the volume being handled by the shipper, is from three to seven business days.

What about expedited delivery?

2nd Day Air shipping is available to all 50 States and Puerto Rico for an additional shipping charge. If placing a multiple tapestry order, please be aware that, since each tapestry is individually boxed, each tapestry ordered will incur its own shipping charge. Please bear in mind that it will take one or two business days for us to ship the products from our warehouse. Please email us at service@simplytapestries.com with questions about shipping options.

Do you ship to Alaska, Hawaii and Puerto Rico?

Yes we do. Standard ground shipping rates apply. We also offer 2nd Day Air to these locations. While your items are in the shopping cart, we recommend looking at both methods of shipping. Often, 2nd Day Air rates are only slightly higher than shipping Ground. Please email us at service@simplytapestries.com with questions about shipping.

Do you ship to Canada?

Absolutely. We ship to Canada via "UPS Standard to Canada". Shipping rates apply and are displayed during checkout. Canadian shipments may be subject to customs charges. The customs charge is determined at the border by Canada and is the responsibility of the receiving party.

What if I need warranty service?

All of our suppliers hold to the strictest standards of quality control. If by chance you receive a product which is defective, please contact us immediately so we can arrange a replacement. If your product is damaged in shipping, the issue can quickly be resolved by notifying UPS. If you ever have questions not answered by UPS, please contact us at service@simplytapestries.com.

How safe is my credit card information?

When you buy from SimplyTapestries.com, your credit card purchase is processed in real time through the First Bank of Beverly Hills, by secure eCommerce servers run by Yahoo.com. Then your order is encrypted with PGP before being sent to SimplyTapestries.com. Your card couldn't be safer!

Do you accept Purchase Orders?

Simply Tapestries does accept purchase orders from Governmental Agencies, Schools, Hospitals and Large Corporations. Please visit our Purchase Orders info page for more details.

SimplyTapestries.com is presented by:
Ahl DaPrato Web Stores, Inc.
service@simplytapestries.com



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© Copyright 2002 - 2015, Ahl DaPrato Web Stores, Inc. and Simply Tapestries. All Rights Reserved. Reproduction in whole or part without explicit permission is prohibited. All tapestries shown are priced in U.S. dollars. *Free Shipping only applies to lower 48 states. Regular shipping rates apply to Hawaii, Alaska, Canada & Puerto Rico.